While customer satisfaction in dealerships has soared to 78% thanks to new technology, employee satisfaction often lags behind. With dealership turnover rates reaching as high as 80%, many teams miss out on employees who thrive after years of experience.
By seeking feedback through surveys, scheduling regular check-ins, and incentivizing referrals, dealerships can uncover areas for improvement. Tracking participation and monitoring turnover rates also provide insight into satisfaction.
A more engaged workforce translates to better customer experiences and a stronger bottom line. When employees are satisfied, they are more likely to stay longer, perform at a higher level, and contribute to a positive dealership culture.
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